Frequently Asked Questions
Why is there a monthly fee?
Use of the cellular network, the actions gateway, and secure Summit Control servers all carry associated costs. Maintenance, development, and tech-support costs are also necessary to ensure you have the best customer experience with the best cellular access-control product line on the market.
Does pricing include a T-Mobile plan?
Yes, it does, unless you want to use your own SIM card. We offer discounted plans to accommodate your covering this cost yourself.
Do I have to sign a contract or can I do month-to-month?
We do NOT have contracts, and you can cancel or change plans anytime you wish.
Can I use my own SIM card?
Absolutely, but it must be set up as a voice line with texting (and at least 10MB data per month for serial numbers starting with 501). If you have a reloadable plan, please note your unit will no longer work if you run out of minutes/texts.
Are these 2G or 3G devices?
They are 3G devices, but 3G devices will operate in 2G-only areas.
Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
Do I need to have an AT&T or T-Mobile phone?
Any cellphone on any network will will allow you ton control Ascent. Your personal cellular carrier does not matter!
How many events will Ascent log?
There is no limit.
Can I program Ascent from the app?
Currently Ascent programming and management can only be done through Admin, but you can access that area from any device with a web browser, although your experience may not be as good.