Frequently Asked Questions
Why is there a monthly fee?
Use of the cellular network, the actions gateway, and secure Summit Control servers all carry associated costs. Maintenance, development, and tech support costs are also necessary to ensure the best customer service and best cellular access control product line on the market.
Does pricing include a SIM card?
Yes, it does. We remove the hassle by preinstalling a SIM card in every Ascent unit, and then during activation, we configure your SIM card so that it works seamlessly with your Ascent unit.
Is a contract required to sign up for service?
We do NOT have contracts, and you can cancel or change plans anytime you wish.
Will the call button only call a cellphone?
The call button will call any valid phone number you program into the unit.
Do you need to have an AT&T or T-Mobile phone?
ANY cellphone on ANY network will allow for text and voice control. Your personal cellular carrier does not matter! Even a landline phone will allow you to call in and control your gate/door.
Are these 4G LTE systems?
The latest Ascent units run on the 4G LTE network but work great in 3G-only areas.